PRIVACY POLICY

At Eden & Co, we respect your concerns about privacy and are committed to protecting your personal information in line with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information through both online channels (such as our website, email, live chat, and social media) and offline channels (such as in-person interactions, phone orders, and events). It also describes your rights and how you can contact us.


Information We Collect

At Eden & Co, we collect personal information through both Online Channels (such as our website, email, social media, live chat) and Offline Channels (such as phone orders, customer service, or in-person events). This information may include:

  • Contact information, such as your name, postal address, email address, and mobile or other telephone number

  • Username and password, if you register for an account

  • Payment information, including payment card number, expiration date, security code, billing and delivery addresses (processed securely via third-party platforms)

  • Customer service information, such as inquiries, feedback, complaints, and repair history

  • Photographs, comments, and other content you submit or share

  • Information about your personal or professional interests, date of birth, marital status, demographics, experiences with our products, and contact preferences

  • Career application information, including your résumé, work history, education, language skills, and current employment details

  • Purchase and transaction history, including product selections, order values, and dates

  • Contact information for third parties, such as friends or gift recipients you refer or request we contact

  • Location data, such as information derived from your IP address or, where permitted, precise geolocation data from your mobile device

  • Information submitted through our virtual assistant or live chat features

  • Clickstream and behavioural data, including details about your browsing actions on our website and other websites, device information, and usage patterns, collected through cookies, web beacons, and similar technologies.

  • Information obtained from third-party providers, such as analytics services or fraud detection tools

  • Any other personal information you voluntarily provide through our online or offline channels

How We Use Your Information

We may use the information we collect for the following purposes:

  • To process, fulfil and manage your purchases and orders

  • To provide customer support and respond to inquiries

  • To create and manage your online account

  • To personalise your shopping experience and deliver tailored content

  • To send promotional and marketing communications (with your consent)

  • To improve our website, products, services, and customer experience

  • To conduct analytics, market research, and customer feedback surveys

  • To detect and prevent fraud or misuse of our website

  • To comply with legal obligations or respond to lawful requests

We process your information based on legal grounds such as your consent, contractual necessity, legal compliance, and our legitimate business interests.


Sharing Your Information

We may share your information with:

  • Delivery partners (e.g., couriers and logistics providers)

  • Payment providers (for secure transaction processing)

  • IT and software service providers, including web hosting and analytics tools

  • Professional advisers, including legal, accounting, and insurance services

  • Government authorities, regulators, or law enforcement where required by law

  • Third-party marketing or survey partners, with your consent where required

We do not sell your personal information.

If we transfer data overseas (e.g., for hosting or cloud services), we take reasonable steps to ensure the recipient complies with the Australian Privacy Principles or equivalent safeguards.


Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes:

  • SSL encryption

  • Secure payment gateways

  • Restricted internal access to personal data

  • Ongoing staff training and policy reviews


Your Rights & Choices

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Withdraw consent to marketing communications

  • Make a complaint about how your information is handled

To exercise any of these rights, please contact us using the details at the end of the page.


Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyse usage patterns, and personalise content. You can manage cookie preferences through your browser settings.

For more details, see our Cookie Policy.


Data Breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches (NDB) Scheme.


Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices. The latest version will always be available on our website.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Eden & Co
Email: support@edenandcojewellery.com
Website: www.edenandcojewellery.com.au

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au

Effective Date: 1st August 2025
ABN: 21 683 115 817
Website: www.edenandcojewellery.com.au
Email: support@edenandcojewellery.com