Shipping policy

Last updated: 09 August 2026

At Eden & Co, every piece of jewellery is crafted with care and intention. As a specialist in custom, made-to-order jewellery, we want to ensure you know exactly when to expect your order and how it will arrive.

Disclaimer: Please note that the shipping timeframe shown at checkout is separate from the production timeframe listed on each product page.

Production & Processing Times

1.1 Custom Made-to-Order

  • All of our jewellery is custom made to order. Each piece is carefully produced and inspected before dispatch. Customers should account for both production and shipping times when estimating delivery. Shipping time begins only once production and final quality inspection are complete.

1.2 Location

  • Eden & Co currently ships Australia-wide, with New Zealand launching soon. We’re actively working towards expanding our shipping to additional international destinations in the near future.

Shipping Methods & Timeframes

Shipping Method Delivery Timeframe* Cost Notes
Standard Shipping (Australia Post)

From production completion and quality inspection: 

Same state: 2-4 business days

Interstate: 3-6 business days

 Calculated at checkout Tracking included. Signature required unless Authority to Leave is provided.
Pick Up In-Store    Ready within 1 business day of the order being completed and quality checked Free Email & SMS notification provided when ready.

*Delivery timeframes are estimates provided by Australia Post and may vary depending on your location.

Pick Up In-Store 

  • You will receive an email and SMS notification once your order is ready for collection.

  • Photo ID matching your order details will be required at pickup.


Shipping Costs

4.1 Shipping costs are calculated at checkout based on your location and chosen method.

4.2 Express Post upgrades may be available for faster delivery after production.


Tracking & Notifications

5.1 You will receive an order confirmation once your purchase is placed.

5.2 A shipping confirmation with your tracking number will be emailed once your order has been dispatched.


Risk of Loss & Delays

6.1 Risk of loss passes to you once your order has been lodged with Australia Post or delivered to your nominated address.

6.2 Eden & Co is not liable for delivery delays caused by Australia Post, customs processes, or events beyond our control.

6.3 Delivery estimates are provided by Australia Post and cannot be guaranteed.


International Shipping (Coming Soon)

7.1 We are working on offering international shipping to selected destinations.

7.2 Updates will be provided on our website and newsletter once available.